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Refund & Cancellation Policy

Last updated: June 20, 2026

1. Overview

This policy applies to all paid subscriptions on InGrowIQ, operated by Selvam Naveenkumar. InGrowIQ is a digital SaaS product — no physical goods are involved. Please read this policy carefully before making a purchase.

2. Free Trial

All new accounts receive a 7-day free trial with no credit card required. We encourage you to evaluate the platform fully during the trial period before subscribing to a paid plan.

3. Cancellation Policy

  • You may cancel your subscription at any time from your account settings under Settings → Billing.
  • Cancellation takes effect at the end of the current billing cycle. You will continue to have full access until then.
  • No further charges will be made after cancellation.

4. Refund Policy

✓ Eligible for refund

  • You request a refund within 7 days of your first paid subscription charge.
  • The platform experienced significant downtime (>24 hours) during your paid period due to our fault.
  • You were charged incorrectly due to a billing error on our part.

✕ Not eligible for refund

  • Refund requests made after 7 days of the charge date.
  • Renewal charges for subsequent billing cycles (cancel before renewal to avoid the charge).
  • Partial-month usage — subscriptions are billed monthly and are not prorated.
  • Accounts suspended for violation of our Terms of Use.

5. How to Request a Refund

To request a refund, email us at support@ingrowiq.com with the subject line "Refund Request" and include:

  • Your registered email address
  • Date of the charge
  • Razorpay payment ID (found in your email receipt)
  • Reason for the refund request

We will respond within 2 business days. Approved refunds are processed back to the original payment method within 5–7 business days via Razorpay.

6. Delivery of Service

InGrowIQ is a digital service with instant activation upon successful payment. There is no physical shipment or delivery. Access is provided through our web application at app.ingrowiq.com.

7. Contact for Disputes

If you are unsatisfied with our resolution, you may contact our Grievance Officer:

Name: Selvam Naveenkumar

Email: support@ingrowiq.com

Address: 2-93 Periyakadampatti, Sikkampatti, Omalur, Near Mariyamman Temple, Salem, Tamil Nadu – 636502

Grievances will be acknowledged within 48 hours and resolved within 30 days.

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